Southwest Airlines Cancellation Policy
Southwest Airlines is known for its flexible cancellation policies, making it one of the most popular choices among travelers who prioritize flexibility. Here’s a detailed overview of Southwest Airlines' cancellation policy, including how to cancel, fees, and the process involved.
1. No Change Fees
One of the key benefits of flying with Southwest is that Southwest Airlines does not charge change fees or cancellation fees for any type of ticket. This means if your travel plans change, you can modify your reservation or cancel it without incurring any penalties. This policy is especially advantageous compared to other airlines, which often impose hefty fees for changes or cancellations.
How to Cancel a Southwest Airlines Flight
You can cancel your Southwest flight in several ways:
Online: Go to the Southwest Airlines website, log into your account, navigate to "Manage Reservations," and select the flight you want to cancel.
Mobile App: If you have the Southwest app, open it, go to "My Trips," find your reservation, and choose the option to cancel.
Phone: You can also contact Southwest Airlines customer service at 1-800-435-9792 to cancel your flight. An agent will assist you in processing the cancellation.
You can cancel your flight at any time before the scheduled departure without penalty, though the timing will affect your refundRefund Options
Southwest Airlines offers two types of fares: Wanna Get Away and Anytime fares. The cancellation and refund policy varies depending on the fare type:
Wanna Get Away Fare: If you cancel a Wanna Get Away flight, the money paid for the ticket will be issued as a Travel Credit for future use. The credit is valid for one year from the original date of purchase and can be applied to a new Southwest flight. However, the credit is not refundable.
Anytime Fare: Cancellations of Anytime fares are fully refundable to the original payment method, whether you paid with a credit card, debit card, or other forms of payment.
Regardless of the fare type, Southwest offers a generous 90-day period to use your travel credit.
4. Canceling a Southwest Flight Due to Illness or Emergency
If you need to cancel due to illness, medical emergencies, or other unexpected reasons, Southwest Airlines will work with you to assist in rebooking or issuing a travel credit. While medical emergencies do not automatically waive the cancellation policies, it’s a good idea to contact Southwest as soon as possible to explain the situation and seek assistance.
5. Same-Day Cancellations and Refunds
If you cancel a flight on the day of departure, the refund will still be processed according to the fare type:
For Wanna Get Away tickets, you'll get a travel credit.
For Anytime tickets, a full refund to your original form of payment is possible.
Refunds are typically processed within 7 business days for credit card payments.
6. What Happens if Southwest Cancels Your Flight?
If Southwest Airlines cancels your flight, you are entitled to a full refund regardless of the fare type. You can choose a refund back to your original payment method or opt for a Travel Credit.
In addition, if your flight is delayed or canceled due to reasons within Southwest’s control, you may be entitled to compensation or other accommodations like meal vouchers or hotel stays, depending on the situation.
7. Southwest Airlines Flight Changes
Unlike many airlines, Southwest allows passengers to make changes to their flights without paying a change fee. Here’s what you need to know:
If you make a flight change, any fare difference will apply. If the new flight is more expensive, you’ll need to pay the difference. If the new flight is cheaper, you’ll receive a Travel Credit for the difference in price.
Changes can be made via the website, app, or customer service.
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